Straight answers

Post your service request, receive bids from nearby providers, pick the best one, and pay the provider directly after the job is done. AsaanKam takes a 10% commission from the provider — not from you.

You pay the provider directly — cash or mobile wallet (Easypaisa, JazzCash, NayaPay). AsaanKam does not hold or process your payment at any point.

When a provider requests completion you receive a 6-digit OTP in the app. It is valid for 15 minutes. Share it only once you are satisfied the job is done — entering it closes the job, so it is your final say.

No. Posting a request and receiving bids is free for customers. The only money that changes hands is what you pay the provider you choose.

The provider has 5 minutes to confirm the accepted bid. If they do not confirm in time, your request automatically reopens to the other bidders so you are not left waiting.

Yes, before the provider arrives. Repeated cancellations may affect your account standing.

You earn a Rs. 200 service credit when a friend you referred completes their first OTP-confirmed booking. One credit can be applied per booking, chosen when you accept a proposal. Credits do not expire and cannot be cashed out.

Providers see your first name and general area when you post a request. Your phone number is shared only with the provider whose bid you accept — nobody else.

Every provider submits identity documents (CNIC front and back) and is reviewed by our team before they can bid — approval is enforced in our database, not just in the app. AsaanKam does not conduct criminal background checks, so please still use your own judgment about who you let into your home, and read a provider's ratings and reviews before accepting a bid.

AsaanKam is available in cities across Pakistan. Provider availability varies by area, and requests are shown to providers ranked by real distance from the location you pin.

A 10% platform commission on each completed job, booked against your ledger after the customer confirms with their OTP. You are paid directly by the customer and keep everything you charge minus that commission. Customers are never charged a fee.

Six steps in the app: personal details, services offered, work area, documents (CNIC front and back), payment/settlement details, then review and submit. Our team then approves your account, rejects it, or asks for more information. You cannot bid until you are approved.

Approval is a human review, so it depends on the queue and whether your documents are clear. You will get an in-app and push notification when a decision is made or if we need anything else from you.

From inside the app you report a payment with a screenshot, an admin confirms it, and your dues clear. Dues are capped at Rs. 2,000 — once you reach the cap you must settle before you can keep bidding. Payment details are shown only to approved providers inside the app.

Two kinds of commission credit. Referral: Rs. 500 when a provider you invite is approved and completes 3 jobs. Monthly milestones: 5 jobs → Rs. 100 · 10 jobs → Rs. 250 · 20 jobs → Rs. 600 · 30 jobs → Rs. 1,000. Credits do not expire and cannot be cashed out.

Yes, but you must give a written reason, and the request reopens to other bidders. Frequent cancellations affect your standing with customers and with our team.

The zero-tolerance policy binds customers as much as providers. Tap "Report Behaviour" on the booking for abuse, threats, harassment or refusal to pay after the work is done — the booking is frozen while our team reviews. A customer's account can be blocked outright, and where conduct appears criminal AsaanKam will report it to the police and support you in registering an FIR.

Register your business, wait for an admin to verify it, then post a job. People apply in the app; you review applicants, shortlist, and hire. Contact details are released at the shortlist stage, one applicant at a time.

No. Hiring on AsaanKam carries no commission, and applying for jobs is free.

Six families: Professional, Skilled Workers, Service & Hospitality, Transport, Retail and Construction — from software developers and accountants to electricians, drivers, chefs, cashiers and masons. Skilled trades, transport and construction are first-class here, not an afterthought.

Use the same AsaanKam account. Browse jobs, apply in the app, and if an employer shortlists you they receive your contact details and get in touch. Applying is free.

So that jobseekers can trust that a listing is from a real business. An admin reviews each registration before you can post.

Tap "Report Behaviour" on the booking screen for harassment, abuse or anything that made you feel unsafe — the booking is frozen while our team reviews. For work or price problems, use the report option on the completion and final-price screens. Or email support@asaankam.com; our team responds within 24 hours.

We never share your contact details with providers until a bid is accepted. Data is encrypted in transit and protected by row-level database authorisation. Read the full privacy policy at https://asaankam.com/legal/privacy.

No. One AsaanKam account covers customer, provider, employer and jobseeker use. That also means a block for serious misconduct applies to the whole account at once.

In the app: Profile → Delete Account. Or email support@asaankam.com from your registered address with the subject "Account deletion request", or use the form at https://asaankam.com/delete-account. Personal data is erased; records other people depend on are kept in de-identified form.

Email support@asaankam.com. Our team responds within 24 hours. If you are in immediate danger, call Police 15 or Rescue 1122 first and report in the app afterwards.