Account
Delete your account
You can delete your AsaanKam account and personal data at any time, with or without the app installed. Three ways, listed fastest first.
1
In the app fastest
Open Profile → Delete Account and confirm. The same option is on the blocked-account screen and in the provider approval waiting room, so no account is ever trapped.
2
By email
Send an email from the address registered on your account to support@asaankam.com with the subject “Account deletion request”. We may reply to confirm it is really you before deleting.
Open a pre-filled emailWhat happens when your account is deleted
- Erased: your personal data — name, phone number, email, city, profile details and any identity documents (CNIC images) you uploaded. Your login is destroyed and cannot be recovered.
- Retained in de-identified form: records other people depend on — the other party’s completed bookings, the reviews behind a provider’s rating, and settled commission history. These no longer identify you.
- Providers: outstanding commission dues must be settled before a provider account can be removed.
- Legal holds: where a behaviour report, dispute or lawful request is open, the related records may be kept for as long as the law requires.
- Timing: in-app deletion takes effect immediately. Email and form requests are processed within 30 days of verifying your identity.
Full details are in the privacy policy.
3
Request deletion with this form
Goes to the same inbox as email. Use the details registered on your account so we can find and verify it.